Terms of service.

Welcome to SALT. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully.

SALT (“we”, “our”, “us”) provides full-service Airbnb property management in Cape Town, South Africa.
By using our website or engaging our services, you (“the Owner”, “the Client”, or “User”) accept these Terms & Conditions.
If you do not agree, you must refrain from using our website and services.

SALT offers end-to-end Airbnb property management, including listing setup, guest communication, cleaning coordination, consumables restocking, linen management, and monthly owner reporting.
Full details of our service package, fees, and exclusions are available on our Services page.
We reserve the right to update or amend services from time to time.

Our management fee is 12% of accommodation revenue (nightly rates only, excluding platform fees, cleaning fees, and taxes).
Cleaning is billed into the nightly rate of guests.
Consumables and electricity top-ups are arranged by SALT and billed to Owners monthly at cost.

Owners remain responsible for:
- Ensuring the property is safe, compliant, and adequately insured.
- Covering utilities, municipal accounts, levies, and rates.
- Approving all repairs and major maintenance above the authorised petty cash limit.
Owners must provide accurate and up-to-date property details (WiFi, access codes, building rules, etc.).

SALT may spend up to R1,000 per incident without approval for essential guest items (linen, towels, cutlery, crockery).
All other repairs require prior Owner approval.
Major repairs (e.g., burst geyser, broken furniture, structural issues) remain the Owner’s responsibility, however, SALT can provide the management and coordination of these services.
SALT will make reasonable efforts to notify Owners before acting in urgent guest-impacting situations.

Guests are screened via Airbnb, subject to platform policies.
SALT enforces House Rules provided by Owners.
SALT is not liable for guest actions beyond what is covered by Airbnb’s Host Guarantee, deposits, or insurance.

SALT takes reasonable steps to manage properties effectively but does not guarantee occupancy rates or income levels.
We are not liable for:
- Losses caused by guests, natural events, load shedding, or service outages.
- Damages or theft beyond what Airbnb’s Host Guarantee or insurance covers.
The Owner must maintain property and liability insurance at all times.

All content on this website (logos, text, graphics, images, designs) is owned by SALT and may not be copied or reused without permission.

Personal information collected via this website or onboarding forms is used solely for service delivery and compliance with South African law.
We will not sell or share personal information with third parties without consent.
Please see our Privacy Policy for more details.

SALT - Privacy Policy

We may collect the following types of information:

Personal Information: Full name, contact details, ID/Passport details, banking information (for owner payouts), and emergency contact details.
Property Information: Property address, WiFi details, access codes, inventory lists, amenities, and rules.
Booking Information: Guest names, booking dates, stay duration, and related notes.
Website Data: IP addresses, browser type, and pages visited (via cookies/analytics).
Uploaded Files: Documents or images submitted through our onboarding form (e.g., proof of ownership, ID copies, property photos).

Your information may be used to:

We will not sell or rent your personal information. We may share information only in these cases:

With trusted third-party service providers (e.g., cleaners, maintenance contractors, IT service providers) necessary to fulfil our services.
With legal or regulatory authorities if required by law.
With Airbnb or booking platforms to facilitate bookings and guest management.

We implement reasonable technical and organisational measures to protect your personal information.
Access to sensitive information (e.g., bank details, property access codes) is restricted to authorised personnel only.
While we take precautions, we cannot guarantee absolute security of data transmitted electronically.

We retain personal information for as long as necessary to provide services and comply with legal obligations.
Banking and financial records are kept for a minimum of 5 years (as required under South African law).
Owners may request deletion of personal data once services are terminated, subject to legal requirements.

You have the right to:

Request access to your personal data.
Request correction or deletion of your information.
Withdraw consent for processing (where applicable).
Lodge a complaint with the Information Regulator of South Africa if you believe your data is misused.

Our website may use cookies to improve user experience and track site traffic.
You can disable cookies in your browser settings, but some features may not function correctly.

Our website may contain links to third-party websites (e.g., Airbnb). We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.